Industry Alignment
This Policy is benchmarked against the acceptable use and fair usage policies of OpenAI, Anthropic Claude, Google Gemini, and Microsoft Azure AI, and incorporates requirements of the EU AI Act (2024/1689).
1. Purpose
This Fair Usage Policy ("Policy") governs the acceptable use of the Employee X AI agent platform ("Platform") operated by Vizhn AI. It applies to all customers, authorised users, and any third parties accessing the Platform through customer applications. The Policy is designed to ensure the Platform remains safe, reliable, and equitable for all users, and to comply with applicable EU law including the EU AI Act (2024/1689) and the General Data Protection Regulation (GDPR) (EU) 2016/679.
2. Permitted Uses
The Platform is designed for legitimate business automation, including but not limited to: document processing, workflow automation, data analysis, customer service augmentation, and internal knowledge management. All use must be for lawful professional or commercial purposes consistent with the scope of work agreed in the applicable Statement of Work.
3. Prohibited Uses
3.1 Harmful or Illegal Content
- Generate, distribute, or facilitate content that is illegal under applicable EU law.
- Create, distribute, or facilitate child sexual abuse material (CSAM) or any content that exploits or endangers minors.
- Produce content that incites violence, hatred, or discrimination against any individual or group based on protected characteristics under EU law.
- Generate defamatory, fraudulent, deceptive, or misleading content.
3.2 Weapons and Critical Infrastructure
- Develop, design, or provide instructions for weapons of mass destruction (biological, chemical, radiological, or nuclear).
- Attack, disrupt, or compromise critical infrastructure including power grids, water systems, financial systems, or healthcare networks.
- Create malware, ransomware, or other malicious code.
3.3 Privacy and Surveillance
- Collect, process, or distribute personal data without appropriate legal basis under GDPR.
- Build facial recognition databases or conduct real-time biometric surveillance without explicit consent.
- Profile individuals based on sensitive personal characteristics (race, religion, health, sexual orientation, political opinions) without lawful basis.
- Impersonate real individuals in ways that could deceive others.
3.4 Autonomous High-Stakes Decisions Without Human Oversight
- Deploy AI agents to make final, unreviewed decisions in high-stakes domains including: medical diagnosis, legal determinations, credit scoring, employment decisions, or law enforcement actions.
- Remove meaningful human oversight from any process where an error could cause significant harm to individuals.
3.5 Platform Integrity
- Attempt to reverse-engineer, extract, or replicate any component of the Platform, including underlying models or data.
- Circumvent rate limits, access controls, or content safety filters.
- Use the Platform to train competing AI models.
- Share access credentials or API keys with unauthorised parties.
4. AI Transparency Requirements
Customers deploying Employee X agents in customer-facing applications must clearly disclose to end users that they are interacting with an AI system, must not represent AI-generated outputs as human-generated without disclosure, and must implement feedback mechanisms allowing end users to report concerns or errors. This requirement aligns with Article 50 of the EU AI Act (2024/1689), which mandates transparency for AI systems that interact with natural persons.
5. Data Retention and Processing
- Customer data submitted to the Platform is processed in accordance with the Vizhn AI Data Processing Agreement (DPA).
- Input data (prompts, documents) is retained for a maximum of 30 days for debugging and service improvement purposes, unless the customer has opted out via the DPA.
- AI-generated outputs are not used to train Vizhn AI's models without explicit customer consent.
- All data is stored within the European Economic Area (EEA) on Microsoft Azure EU region infrastructure.
6. Enforcement
Vizhn AI reserves the right to throttle access where usage patterns suggest abuse or policy violation, suspend access pending investigation of a potential policy violation, and terminate access where a material or repeated policy violation is confirmed. Customers may appeal enforcement decisions by contacting [email protected] within 30 days of the enforcement action. Vizhn AI will respond within 10 business days.
7. Reporting Abuse
To report suspected misuse of the Platform, contact [email protected]. All reports are treated confidentially and investigated promptly.
8. Updates to this Policy
Vizhn AI will provide at least 30 days' notice of material changes to this Policy via email to the registered account holder. Continued use of the Platform after the notice period constitutes acceptance of the updated Policy.
Rate Limits by Tier
To ensure platform stability and equitable access for all customers, the following rate limits apply. Sustained usage significantly above these limits may result in temporary throttling.
| Tier | Requests / Min | Tokens / Min | Concurrent Sessions |
|---|---|---|---|
| Starter | 60 RPM | 100,000 TPM | 5 |
| Growth | 200 RPM | 500,000 TPM | 20 |
| Enterprise | Custom | Custom | Custom |
Customers requiring higher limits should contact Vizhn AI to discuss Enterprise arrangements.
Questions or Abuse Reports
For questions about this Policy, contact [email protected]. To report suspected misuse, contact [email protected].
All data is processed within the EEA on Microsoft Azure EU region infrastructure. Governed by GDPR (EU) 2016/679 and the EU AI Act (EU) 2024/1689.